Head of Post Paid Retail at Airtel

Job description

Airtel Kenya wishes to recruit for the position of Head of Post Paid Retail within the Business Head Division. Reporting to the Managing Director, the incumbent’s overall role will be to manage customer base & revenue growth on postpaid customer products.

Responsibilities include but are not limited to the following:

• Define parameters for segmentation of postpaid products
• Develop and implement robust and cost efficient route- to -market and tactical postpaid sales plans
• Lead the team towards developing, building and establishing customer relationships with new and potential customers
• Define themes and schemes to build loyalty and engrave brand for identified customer segments
• Define customer service delivery measures for the respective postpaid team
• Interpret and use customer satisfaction indices to better understand customer requirements and inform better decisions about customer value propositions
• Oversee the creation and maintenance of a comprehensive database of correspondence with clients for business decision making
• Plan and prepare sales forecasts, targets & action plans; oversee the execution of the same
• Support collection and recovery efforts from segment accounts to ensure no bad debt opex is incurred
• Coaching and mentoring team members

Expected key results:

• Assist in achieving the Net Revenue & Gross Revenue targets
• Working with stakeholders to drive end to end flawless implementation and execution of postpaid activities
• Competitor Activity Monitoring
• Ensuring new sites will always be profitable

Qualifications:

• Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
• 6 to 8 years of varied industry experience in retail sales or a minimum of 5 years of relevant experience in Telecom

Competencies and behavior

• Strong analytical skills and problem solving skills
• Entrepreneurial Ability
• Good Business and Commercial acumen
• Strong Leadership skills
• Customer centric
• Strong networking and relationship management skills