Restaurant Manager at Wonderland Foods & Catering Supplies

Job Description

Basic Salary 40,000- 45,000

Responsibilities

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction 
• Respond efficiently and accurately to customer complaints 
• Regularly review product quality and research new vendors 
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity 
• Estimate future needs for goods, kitchen utensils and cleaning products 
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses 
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads) 
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements 

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role 
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff 
• Familiarity with restaurant management software, like Open Table and Peach Works
• Strong leadership, motivational and people skills 
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus