Relationship Manager at NIC Bank Kenya

Department: Institutional Banking

Job Grade: Band 5 – Relationship Manager

Reporting to: Head of Institutional Banking

Position Location: ICEA –LION RIVERSIDE

Purpose of the role:

To grow deposit liabilities and profitability as per set targets and manage allocated relationships within agreed parameters.

Key Responsibilities:

• Relationship Management - 20%
  • Support in the robust development of existing business relationships and increase profitability/customer wallet size through an aggressive selling culture.
  • Ensure no relationship lapses or attrition on any assigned accounts.
  • Ensure all bank interest charges/waivers and other set IB parameters are duly implemented in the system.
  • Ascertain that all required IB documentation required is obtained.
  • Support client confidence through solid delivery of expected benefits such as mutually beneficial financial terms, efficient financial administration and reliability of required service standards support.
  • Reduce turnaround time in resolving customer queries and issues.
• Budget/ Financial Goals – 70%
  • Grow IB customer base and business volumes as per agreed targets.
  • Generate and improve profitability on a portfolio of new customer relations.
  • Cross sell Bank products and services
  • Ensure that applied credit interest rates are minimal or managed within guidelines and limits set by the Bank and in adherence to regulatory requirements.
• Research -5%
  • Develop an intimate understanding of targeted clients’ industry/business, their modus operandi, management practices, influential decision makers’ appreciation, regulation and market conditions affecting the long-term viability of the company/institution and its sector.
  • In-depth understanding of financial premier service trends and IB practice both nationally and internationally.
  • Identify barriers to business growth and sustainability that emanate from service dissatisfaction and competition from other service and product providers (Market Intelligence).
  • Awareness and intimate understanding of the activities of the traditional and non-traditional competitors and the impact on IB client relationships.
• Personal Development – 5%
  • Familiarize oneself with all Bank products and services.
  • Ensure departmental meeting participation.
  • Regularly performance review against agreed objectives.
  • Identify skills gaps and bring them to the supervisors’ attention.
  • Maintain consistent and cohesive team work with colleagues within the department and bankwide.

Job Specifications (Minimum):

Academic Qualifications:

Bachelor’s Degree in Business related studies or equivalent.

Professional Qualifications:

• Chartered Institute of Marketing (CIM) qualifications
• Associate of the Kenya Institute of Bankers (AKIB), Associate of the Chartered Institute of Bankers (ACIB) will be an added advantage.

Work Experience:

• 5 years’ experience in main-stream banking operations/service delivery.
• 5 years’ experience in sales/marketing of financial products and services.

Skills Required:

Technical skills

• Financial analysis Skills: Ability to analyze and/or interpret financial statements, and advice accordingly.
• Analytical business and investment appraisal Skills: Keen on detail and able to conceptualize financial investment proposals and provide viable solutions.
• Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
• Industry knowledge: Candid knowledge of the financial sector and investment opportunities.

Personal attributes

• Goal driven and results oriented: Enjoys being measured, and judged by financial and other performance targets.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrate high integrity in work and business contacts.
• Communication Skills: Must have excellent written and verbal communication and presentation skills.
• Interpersonal Skills: Must be a people person with ability to interact with key contacts in target sector.
• Proactive Initiator: Must be a pro-active self-starter with ability to see, advise and harness arising opportunities.
• High Level Energy: Must enjoy the complex/abstract and be apt to flexible working hours.

Working Relationships:

• Internal
• Dealers & Treasury Back Office
• Branches/Service Delivery
• Corporate Business
• IT
• All Departments Group-wide

External

• Competitors/Other leading Institutions – Market intelligence. To keep up with any developments /opportunities that can prosper the bank
• Social Responsibility-Carry the bank’s flag high through active participation in various IB customers’ advisory committees, social and fund - raising charity events, etc.