Customer Care-Representative at LollyBet

Qualifications

• Proven experience in Gaming Industry,
• Experienced in Customer Service role is a plus.
• Must be able to work in a fast-paced environment, with a high level of initiative & resourcefulness.
• Ability to manage multiple tasks simultaneously and able to work under pressure & with minimum supervision.
• Working knowledge of MS Office applications and Telephone Systems.
• Excellent communication and presentation skills.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.
• Must have strong work ethics and willingness to learn in all aspects of the position.
• Should possess good personal integrity, with a high sense of responsibility and accountability.
• Should be a team player and very flexible to work in a dynamic and often hectic environment.
• Proficient in Swahili and English.
• High school diploma; BSc/Ba is a plus.
• Between 20 to 32 years old.
• Male and Female.
• Residence in Nairobi.
• No criminal record

Job Summary

We are looking for an enthusiastic Customer Care Representatives to handle inbound and outbound calls for our company.

The Customer Care Representative is accountable for the delivery of high-quality professional services in accordance with the general best practices of a Customer Service.

The goal is to promote business growth by expanding the company’s clientele.

Job Responsibilities

• Promote the company and all its services over the phone and through other communication channels like e-mail and approved social media platforms.
• Maintain a high degree of product knowledge and service expertise.
• Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
• Answering the customer claims and solving problems.
• Promptly handling and resolving customers’ issues through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery.
• Understanding customer needs and providing efficient feedback to the Customer Care Team Leader and/or Supervisor.
• Educate and advise customers on the company’s marketing strategies and ongoing promotions.
• Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
• Listening to the customers’ needs and assisting them in making a well informed decision.
• Perform any other assigned duties.