Telemarketer at LollyBet

Qualifications

• Proven experience as Telemarketer or similar Sales/Customer Service role.
• Experience in Gaming Industry is a plus.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of MS Office applications and Telephone Systems.
• Excellent communication and presentation skills.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.
• Must have strong work ethics and willingness to learn in all aspects of the position.
• Should possess good personal integrity, with a high sense of responsibility and accountability.
• Should be a team player and very flexible to work in a dynamic and often hectic environment.
• Proficient in Swahili and English.
• High school diploma; BSc/Ba is a plus.
• Between 20 to 32 years old.
• Male and Female.
• Residence in Nairobi.
• No criminal record

Job Summary

We are looking for enthusiastic Telemarketers to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to actively participate in our services.

A successful Telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Job Qualifications

• Cold call people using a given phone directory to promore the company and it’s services.
• Answer inbound calls from prospective customers.
• Use scripts to provide information about our compay’s services.
• Maintain a high degree of product knowledge and service expertise.
• Ask pertinent questions to understand the customers’ requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record and also compile the customer’s personal information accurately in a computer system.
• Compile customers reactions, comments and suggestions for management.
• Attend to customer’s complaints or doubts to safeguard the companys reputation.
• Conduct customer and marketing surveys.
• Contact customers to follow upon initial interaction.
• Keep records of calls and sales and record useful information.