Head of Operations at Airtel

Job description

Airtel Kenya wishes to recruit for the position of Operations Manager within the Network Division. Reporting to the Network Director, the incumbent’s overall role is to be responsible for partner governance to ensure efficiency in spend, workways definition and alignment, uplift and sustain operational delivery framework of both active and passive partners.

Responsibilities include but are not limited to the following:

• Ensure Operational Assurance by formulating and implementing effective NOC & Field frameworks & processes including spare parts management
• Responsible for structured partner management that measures partner delivery on contracted performance indicators
• Ensure Data Center maintenance for 100% power availability and ambient temperature conditions
• Drive maximum network OPEX efficiency through cross functional team work with other network functions, Finance & SCM, Mark to market comparison, replicating best practices from other Airtel operations within Africa and ensuring expenditure budgets are maintained
• Evaluate, recommend and deliver future proof contractual requirements to meet customer and business requirements
• Collaborate on business requirements for customer experience with Customer Services and Marketing
• Collaborate with partners on processes, tools and people to draft and sign-off Service Level and Customer Facing performance indicators
• Collaborate with Supply Chain and partners for inclusion of these Performance indicators, tools, processes and people in contract binding partners and organization to its delivery
• Deliver a long-term network operational strategy with the objective of delivering customer Facing performance indicators delivered through contracted partners

Expected key results:

• Ability to formulate strong and doable processes with complete measurability at all levels
• Ability to deliver simplicity in complex network partner landscape
• Structured partner governance
• Enhanced rigor in work ways demonstrating ability to lead and motivate
• Improved customer experience
• Target achievement on cost reduction

Qualifications:

• BSC or Engineering Degree in Telecommunication, Electrical, Electronics, Computer Science
• 7-10 years’ experience in Telecom Industry with 5 years of experience at management level
• Analytical, statistical and presentation skills
• Able to multi task with strong interpersonal skills

Competencies and behavior

• Good business acumen especially on managed Network Contracts
• Good knowledge of mobile network operations (both Active and Passive)
• Good planning and organization skills