Napstar Marketing Officer at Watervale Investments

The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.

The job you dream of

• Run Marketing Activities
• Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
• Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
• Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
• Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
• Support digital marketing team to generate and gather content for marketing and social media campaigns
• Offer Customer Care for our Customers
• Follow up on leads to coordinate when orders can be placed and mattresses delivered
• Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with product guarantee
• Support Market Research
• Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
• Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
• Summarize data collected from market research and offer recommendations
• Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand

As a dream candidate:

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Previous marketing experience is a plus, but not a requirement
• Extremely strong interpersonal skills and success developing productive professional relationships
• An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
• Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team