Back Office at RitePak Ltd

Job Summary

Administration, front office, customer service and telesales.

Job Responsibilities

• Assist and support administrative staff in their day to day operations.
• Assist and coordinate with sales and marketing teams.
• Support sales staff in handling and documenting customer accounts e.g credit notes and LP0s
• New accounts documentation.
• Establishing new, and maintaining existing, relationships with customers
• Managing and interpreting customer requirements
• Offering after-sales support services
• Administering client accounts
• Preparing daily reports to the team
• Recording and maintaining client contact data
• Liaising with other members of the sales team and other technical experts
• Solving client problems
• Receive purchase orders of customers, directly or through sales persons
• Coordinate with production & other internal departments
• Prepare quotes, pro-forma invoice & final invoice.
• Answering client inquiries, emails and phone calls.

Skills

• A high degree of personal motivation and drive to achieve personal and professional goals.
• Strong communication and interpersonal skills to create business relationships
• Strong presentation and negotiation skills
• Highly motivated self-starter.
• Experience in front office channeling FMCG to retail and consumer clients

Qualifications

• BA in Business Administration, Marketing degree or equivalent
• Proficiency in Microsoft Office suite, Erp systems and Telesales
• A minimum of 3 years’ experience