Bureau Supervisor at Chapa Copy Limited

Job Description

JOB PURPOSE:

Manage the daily operations of the bureau

Responsibilities:

• Ensure that the bureau is opened in time and maintain a high level of cleanliness from time to time and well maintained.
• Oversee the coordinated service delivery by all staff of the team before the client receive the job
• Ensure that a high level of customer service on the counter and feedback is maintained all times
• Maintain on –time service delivery to customers at all times before the deadlines
• Ensure that the bureau consistently produces quality products by implementing appropriate quality control thus ensuring the work is done to perfection
• Creating awareness of all the company’s products to new and existing customers all times
• Receiving and orienting all new staff into the bureau then training them on due course
• Ensuring that all employees do quality jobs assigned to them before delivering to clients
• Stock management in the bureau and stock taking on daily basis so as to meet anticipated customer demands, therefore avoiding any form of delays in production · Monitoring the daily sales and submitting a financial report at the end of each day.
• Any other duty may be assigned from time to time by the Director

Competences:

• Excellent customer service and interpersonal skills
• Attention to detail, problem solving skills and ability to meet deadlines
• Ability to maintain a high level confidentiality
• High professional ethical standards in a diverse work place