Career Opportunities at Nimble Group - 4 Positions

To negotiate with arrears account customers to maximise debt recovery and profitability

Job Responsibilities

Under the management / direction of the Team Manager, the Outbound Collections Agent will have the following responsibilities (including but not limited to):

• Collections and Productivity Management
• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
• Ensure full understanding of product/s working on
• Quality Management
• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

• A minimum of 2 years working experience and above call centre experience would be advantageous
• Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
• Credit and Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills

• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

Remuneration Structure

• Basic Salary PLUS Uncapped Commission
• Funeral Cover  (at the full cost of the employer)
• Life Cover  (at the full cost of the employer)
• Disability Cover  (at the full cost of the employer)

Working Hours

• Monday – Friday: 17:00 until 21:00
• Saturdays: To be discussed and agreed upon acceptance of offer