IT Specialist - BI and Mediation at Telkom Kenya

Reporting to: Manager – IT Billing Support

Band: 3

Department: Technology Division

About This Role: We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our IT Team. The job holder will be required to administer and support BI and Mediation applications. In addition he/she should ensure that all the applications are available 24/7 with up to date information and liaise with the business to ensure expectations are met on time.

What You Will Do

• Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
• Perform data catch-up and other corrective actions in the event of faults.
• Perform data quality and consistency checks on data in the BI and Mediation applications.
• Generate and circulate daily, weekly and monthly application QOS reports
• System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
• Handling business requests which involves carrying out feasibility study and implementation on BI & Mediation systems
• Perform troubleshooting, first/second level support and resolution of issues with respective system vendors
• Document BI and Mediation processes/systems and ensure they are up to date
• Project involvement in procuring and implementation of BI and Mediation systems / upgrades
• Redundancy and back up management – ensuring redundancy for BI and Mediation are backed and that backup system is available and working.
• Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
• Generate on-demand reports for the business users & Training of users

Requirements for the job

• A degree in Computer Science or Information Technology(2nd Class Upper)
• At least 3 years’ experience in B.I. and Mediation

Professional Knowledge

• Proficient in Unix & Microsoft OS, Unix Scripting, programming and SQL
• Industry work experience
• Demonstrable ability to work with confidential information

Professional Skills:

• Commercial orientation and business acumen
• Drive and Initiative
• Customer focus
• Ability to work well as a part of a team
• Problem solving
• Ability to work long hours to meet deadlines
• Good interpersonal skills, innovative and creative
• Ability to work without supervision