Customer Care Intern at BioLite

Job description

BioLite Holdings Kenya Limited is hiring Customer Care intern for a 4-months internship opportunity.

HOURS: Approximately 40 hrs per week from now until end of January

REPORTS TO: Customer Care Lead

START DATE: ASAP

Job Description

Your main responsibilities will include, but not be limited to:

• Track customer satisfaction through conducting customer usage & satisfaction (CUS) surveys via Phone and Echo-mobile platform).
• Prepare monthly product reports by analysing customer feedback.
• Follow communication procedures, guidelines and policies
• Escalate issues or concerns to the right person or group for resolution.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems.
• Database maintenance- Ensure customer databases are up to date.
• Work closely with the technical team to ensure after-sales issues are solved within the time limits.
• Perform other related duties as assigned.

Qualifications for customer care internship

• Diploma in public relations, business administration or any other related field.
• Team player with ability to work with minimum supervision
• Computer literacy and proficiency in MS Office
• Attention to detail and problem-solving skills
• Excellent customer care skills and telephone skills.
• Willing to go an extra mile to serve the customer.
• Ability to multi-task and get things done to completion
• A Team player with a positive attitude and good interpersonal and communication skills
• Ambitious, hardworking and creative.
• Results oriented