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  • Posted: Oct 5, 2018
    Deadline: Oct 18, 2018
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The National Council of Churches of Kenya (NCCK) is a family of Christian communions and organisations in fellowship and witness. It was established in June 1913 during the United Missionary Conference held at Thogoto, near Nairobi. The delegates in the conference, representing the missionary institutions working in the country at the time, affirmed their...
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    Head Receptionist

    Job Description

    Duties and Responsibilities:

    • Reserve, register and assign rooms to guests, provide continuous source of information during their stay in the hotel
    • Prepare and update guest bills on daily basis
    • Handle booking correspondences
    • Obtain feedback from guests & clients
    • Supervise room racks, guest rack, reservation rack, guest room keys.
    • Receive & distribute guest mail
    • Review of existing standards & procedures while implementing new best practices to ensure a seamless delivery of front office service
    • Solve guest’s problems to their satisfaction
    • Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets
    • Manage, schedule and supervise all the staff issues of front office department
    • Promote sales and a full house status
    • Prepare and submit daily departmental sales report to the accountant
    • Conduct annual/quarterly appraisals for front office team
    • Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.

    JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

    Level of Education/Academic Qualification

    • Kenya Certificate of Secondary Education (KCSE)
    • Diploma in Front Office Operations/ Public Relations

     Specialized Training/Professional Qualifications

    • Diploma in any other related area.

    Other Competences:

    • Ability to work long hours
    • Mature and courteous
    • Strong interpersonal skills and inter-cultural orientation with appreciation of different cultural and religious backgrounds of guests.
    • Good communication skills with good command of English and Kiswahili
    • Ability to handle all complaints with tact, courtesy and initiative

    Relevant Job Experience

    • Must have worked in a similar position for at least TWO years.

    Method of Application

    Qualified and interested candidates should download the NCCK Job Application Form. Candidates are advised to STRICTLY send the application form ONLY, duly filled in PDF format to recruitment@ncck.org indicating job title in the email subject line. The application forms to be received by close of business on 18th October 2018. Only short listed candidates will be contacted.

    DISCLAIMER

    It has come to our attention that unscrupulous individuals are taking advantage of the unemployed public with promises of securing them employment with the National Council of Churches of Kenya (NCCK). The Public is advised that NCCK does NOT charge any fee whatsoever for application, processing, interviewing or securing employment.

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