Technical Support Specialist at Telkom Kenya

Region: Nairobi

Reporting to: Senior Manager Mobile Financial Services

Band: 3

Department: Technology Division

About This Role: We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team. The incumbent will be responsible for the administration and support of services within MFS. This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.

What You Will Do

• Provide technical support for both hardware and software issues users encounter.
• Manage configuration and operation of software applications within Mobile Financial Services domain.
• Automation of complex, manual and error-prone processes.
• Monitor the daily performance of services/applications and respond immediately to security or usability concerns.
• Manage application, database and network systems to ensure high availability and quality of services.
• New requirements elicitation, analysis and documentation.
• Provide proactive and reactive data, application and hardware management support.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.
• Manage vendors to ensure delivery of product & service quality.
• Onboard and support integration partners in a bid to build a digital payments ecosystem.
• Report on project status, and service performance regularly.
• Respond to and resolve help desk requests.

Requirements for the job

• Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.
• A minimum of 2 years’ experience in the telecommunications industry

Professional Knowledge

• Proven working experience as a system administrator on Unix/Linux.
• Proven working experience as a network administrator (Cisco certification).
• Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).
• Excellent knowledge of data backup, recovery, security and integrity.

Professional Skills:

• Familiarity with database design, documentation and coding.
• Problem solving skills and ability to think algorithmically
• Excellent communication skills.