Debt Collector Agent at Janta Kenya

Our client a debt management and Auctioneering firm, focusing on professional debt recovery. We are looking for enthusiastic self-driven applicants to join our collections team.

Job Responsibilities

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients
• Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
• Portfolio performance Monitoring and control
• Act as a mediator for disputes between customers and principals/Client.
• Provide customers with their correct account details e.g. balances, account numbers etc.
• Maintaining data integrity and keep customer details confidential
• Attend to customers during scheduled/unscheduled meetings
• Record information about financial status of customers and status of collection efforts in the company’s system.
• Respond to all correspondences e.g. e-mail, telephone, postal mail.
• Organize, manage and implement the most suitable debt recovery method and techniques.
• Preparation of reports as required.

Qualifications

• Possession of a Diploma in any field from a recognized Institution with at least 6 months experience in Collection/Credit or Sales and Marketing environment (Diploma in Banking, or Credit management background will have an added advantage)
• Strong analytical power, good problem solving skills and ability to work under pressure.
• Good communication and interpersonal skills to manage stakeholders.
• Fluency in both spoken and written English.
• Computer literate & English proficiency.