Supervisor at Trattoria

The Supervisor shall be responsible for provision of a prompt, courteous and efficient food and beverage service while attaining the highest levels of quality and cleanliness in all areas of the food and beverage operations.

Responsibilities

• Coordinating with the Sous chef concerning special menus, availability of menu items and changes in the menu;
• Communicating effectively with guests to ensure satisfaction in service;
• Directing the activities of all the service staff assigned during the shift;
• Maintaining a floor presence during shifts, greeting and interacting with guests;
• Making appropriate suggestion of food and beverages available to guests;
• Checking table presentation for meal service and ensuring the required sequence of service is followed;
• Responsible for all opening/closing procedures of shift, including log book, pre-meal shift briefing, guest comment card process;
• Ensuring all bills are posted correctly into the system by the cashiers ;
• Communicating service team any important information related to operation;
• Supervising, appraising and training junior staff; and
• Performing any other duties as assigned from time to time.

Qualifications

Appointment to the position will be made from persons who have:

• Diploma in Food and Beverage Services from a recognized institution;
• KCSE C (Plain) or its equivalent; and
• Three (3) years experience in food and beverage service in the hospitality industry.

Key Competencies

• Proficient in verbal and written communication;
• Proficiency in MS Office suite and other relevant applications;
• Working knowledge of hygienic food handling;
• Good leadership and supervisory skills;
• Be attentive to detail and have the ability to multi-task; and
• Be a good team player.