People Experience Lead at Unilever

Job description

MAIN JOB PURPOSE

The People Experience Lead (PEL) is the primary contact for all Unilever line managers and employees for a better experience through key employee moments such as on-boarding; career growth; role move; time off; etc. They work with various teams within the HR network to enable a smooth end-to-end employee experience for employees' day-to-day HR needs. They play a key role for knowledge management and feeding insights into enhancement of artificial intelligence of the technology platforms.

Job Summary

• Serves as the first point of contact for employees & managers when it comes to end-to-end HR policies and procedures.
• Provides operational support and guidance on performance improvement, disciplinary, grievance, absence, redundancy processes, etc. in line with local governance and legislation; this includes case management of these examples through to conclusion.
• Provides support and subject matter expertise to recommend appropriate action to resolve disputes.
• Leverages resources to maximise productivity and ensure timely resolution of activities.
• As People Experience Lead, you will ensure our employees and line managers experience the best we have to offer, using your client-facing, customer care; problem solving, and analytical skills to ensure tasks are actioned to the highest possible standard.
• Ensures that employee policies, practices, and programs are consistently applied across client groups and the company.

Key Requirements

• University Degree in Business Administration, National Higher Diploma in Human Resource Proficient & broad understanding of HR systems and processes
• Superior interpersonal and communication skills
• Solid customer care and relationship management skills
• Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as ability to influence others
• Strong analytical skills and attention to detail
• Ability to anticipate needs and solve problems proactively
• Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines
• 2-4 years of HR generalist experience