Business Analyst at Sanergy

We are an increasingly sophisticated, highly intricate organization with many moving parts. Sanergy seeks accomplished, driven individuals who will make substantive contributions to the organization.

We currently seek to recruit a Business Analyst who will work in our New IT Services department:

A typical day for you might include the following

Business Analysis / Project Management

• Lead the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
• Constant interaction with business units and business owners to understand business processes and key requirements, proactively work to resolve client issues.
• Responsible for identification and inventory of customer process pain points and gaps in best practices.
• Develop a strong understanding of SalesForce’s capabilities and limitations and can clearly communicate those to customers to facilitate building a clear requirements development strategy for each customer engagement.
• Assist in the evaluation of AppExchange tools for feasibility and impact to the business.
• Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products.
• Assists designated project leads in leading, directing, and reviewing all activities associated with delivering technology products that have an impact on the use of SalesForce in the organisation. Responsible for product quality, project completion, timeliness, and customer satisfaction.
• Perform business process modelling, User experience modelling and basic technical architecture diagramming.
• Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages off shore QA resources to develop and execute Test
• Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
• Manage teams of developers.

System Administration / Development

• Develop and manage complex workflow rules, data validation, and system triggers.
• Perform application configuration, testing and evaluation to ensure quality and consistency
• General SF administration including setting up user access, security and profile management.
• Recommend changes in configuration, maintenance, and standards
• Manage jobs including data importing and schedule in Salesforce.
• Manage user reporting requests for Salesforce data.

Training and Support

• Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
• Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
• Strong presenter to C Suite level audiences as well as technical teams; including on-boarding new users to using SalesForce.
• Act as liaison between Sanergy business units and Technical Team in all areas of support and enhancements.
• Gather, create and document current and future business process flows.
• Acts as first line support and responds proactively to both business and project issues and escalates appropriately.

Skills and qualifications you’ll need

• Degree in Computer Science/Software Engineering/ Computing/Business Related fields.
• Masters in IT/Business related degrees is desired
• Software Development Certifications is desired
• Demonstrable experience in writing advanced SQL queries (this will be tested at the interview stage).
• Ability to design creative cost effective solutions given limited resources.
• Experience leading teams through brainstorms / innovation sessions / workshops
• Demonstrable experience in proactively eliciting and documenting user requirements.
• Experience taking software projects through the entire software lifecycle (requirements analysis, design, implementation, deployment, post deployment support).
• Experience integrating off-the-shelf and custom built technologies
• Development and support of systems that are critical to the day to day operations of medium and large organizations (ERP, financial systems, CRM, MRP etc)
• Experience in working with the various platforms such as Salesforce/Apex, CRM/MRP/ERP systems and SQL Server highly desirable
• Must have demonstrable experience in leading analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope.
• Must possess the following skills; Problem solving skills ,analytical skills, should be able to work with a team, has to be adaptable and flexible and have good Communication skills

Qualities you’ll need to fit in well with the Sanergy-Stars

• A collaborative spirit that compels you to work beyond your team
• A desire to understand and serve customers
• A willingness to embrace diversity, integrity, and empathy
• An innovative approach to assessing and testing new ideas
• An enthusiasm to achieve set targets and improve yourself professionally