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Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
Department: Customer Experience
Sections: Technical Support
Reports To: Team Leader – Technical Support
Supervises: N/A
Job Summary: To provide written/email/Skype and voice/phone call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpdesk or Onsite.
Providing customer service
Resolving technical issues
Reporting
Qualifications, Skills and Experience:
Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 30th November 2018.
Use the position as the subject of the mail.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification.
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