Service and Planning Analyst at CTG Global

OVERVIEW OF THE POSITION

Regional Bureau Nairobi (RBN) and Service Model (SM) team agreed to develop joint initiatives on the below four main areas:

• Integrated Corridor Management;
• Programme Services;
• Regional Emergency Preparedness;
• Client's Services Delivery to the UN.

Two of the main deliverables of the joint initiatives are

• To design and develop a modular, comprehensive and customer-focused Service Portfolio, which includes a list of service/service components used in the Integrated Corridor Management (ICM) and the other areas, with standardised service management, service structure and definitions, and costing;
• To propose a Standardised Planning methodology based on service demand.

In order to achieve those deliverables, the RBN & SM are looking for a Service & Planning Analyst to support with the development of the identified joint initiatives from December 2018 to February 2019.

GENERAL FUNCTIONS

Role objective:

More specifically, expected deliverables for the role by February 2019 are the following:

• Support the further development of the Service Portfolio model and framework according to the various joint initiatives;
• Support the further identification and definition of services and their structure;
• Support the definition of the service planning methodology; d) creating the prototype service planning solution (tool).

The Analyst will work in strict coordination with business experts and involved stakeholders under the guidance and supervision of the Service Portfolio/Service Planning Work stream Leader, to whom the Analyst will report to.

Accountabilities:

• The Service Business Analyst will be responsible for the following activities:
• Contribute to the identification and definition of services by applying the Service Model concepts and methodology;
• Contribute to the design and development of the Service Planning methodology & framework per identified services;
• Develop and create the prototype planning solution (excel-based prototype tool);
• Contribute to the development of concept papers and business requirements documents for the Service Planning work-stream;
• Perform any other duties requested by the Service Portfolio/Planning work-stream leader.The expected results of the Service Business Analyst are listed below:
  
  • Concept papers and business requirements documents for the Service Portfolio work-stream, on needed topics: service structure, service provider & customer model, service/Service Portfolio Integration in the PoC; service planning methodology & framework;
  • Effective information management and communication established among managers, and visibility for the joint initiatives throughout the stakeholders.
• The Service Business Analyst will be responsible for the following activities:
  • Contribute to the identification and definition of services by applying the Service Model concepts and methodology;
  • Contribute to the design and development of the Service Planning methodology & framework per identified services;
  • Develop and create the prototype planning solution (excel-based prototype tool);
  • Contribute to the development of concept papers and business requirements documents for the Service Planning work-stream;
• Perform any other duties requested by the Service Portfolio/Planning work-stream leader.The expected results of the Service Business Analyst are listed below:
  
  • Concept papers and business requirements documents for the Service Portfolio work-stream, on needed topics: service structure, service provider & customer model, service/Service Portfolio Integration in the PoC; service planning methodology & framework;
  • Effective information management and communication established among managers, and visibility for the joint initiatives throughout the stakeholders.
• Project reporting:
  • This position reports to the Service Portfolio/Service Planning Workstream Leader
• Team management:
  • This position does not have team management responsibilities

ESSENTIAL EXPERIENCE

Education:

• Master's degree in International Relations, Social Sciences, Business Management or any other related fields; or the equivalent combination of education and experience..
• Work experience:
• Minimum of 2 years of demonstrable relevant Corporate Social Responsibility experience and/or minimum of 2 years of demonstrable relevant Humanitarian Aid experience.

Geographical experience:

Minimum of 2 years of experience in Africa (essential).

Languages:

Fluency in English is essential.

Key competencies:

• Previous work experience in humanitarian or reporting/communications-related fields desirable.
• Knowledge of other UN languages is also appreciated.
• Ability to meet deadlines and work under pressure as part of a team
• Good communication skills and excellent written and analytical skills
• Understanding of client’s modus operandi and business processes
• Good research and learning capacity; sound knowledge of Microsoft package (PowerPoint, Publisher, and other related software) and strong knowledge of Excel and Visual Basic.