Customer Care Officer at Office of the Controller of Budget (OCOB)

Reporting to the Public Relations & Communications Officer, the officer will be responsible for the provision of front office guidance and assistance to both internal and external customers.

Responsibilities

• Provide front office services to external and internal staff by provision of quick response to their queries as the first line of contact and strive for a customer friendly environment
• Direct and guide external customers who seek services from the Office of Controller of Budget to appropriate officers and seek feedback on the level of service they have received
• Provide general administrative support and routine typing services to the Public Relations and Communications department
• Update staff contacts and telephone extension list as necessary to facilitate smooth inflow of information amongst the Office of Controller of Budget staff and external stakeholders
• Receive and process follow up information about previous requests and reports and monitor this trend with regards to the Office and inform the Public Relations and Communication Officer for action
• Ensure the reception is fully stocked with Office of the Controller of Budget information education materials and prompt visitors to familiarize themselves as they wait for service delivery
• Manage the notice board, receive loose memos and pin on the notice board for the attention of all stakeholders in the Office of Controller of Budget

Qualifications

• Diploma in Public Relations or its equivalent from a recognized institution
• Must have KCSE Mean Grade C Plain with grade C Plain in English and Kiswahili
• Must have at least 1 year relevant work experience

Required Skills & Personal Attributes

• Good oral and written communication skills in both English and Kiswahili
• Integrity
• Team player
• Meet the requirements of Chapter Six of the Constitution of Kenya
• Computer literacy

Terms and Conditions of Service

Successful candidates for the above positions will be appointed on permanent and pensionable terms of service and will be offered a competitive remuneration package.