Debt Collectors at Meridian Health Group

Job Summary: The debt collectors will be pursuing payments of debts owed by individuals and corporates.

Responsibilities

• Prepare monthly collection target report and weekly status report on achieving these targets.
• Collect monies from all corporate and individual credit customers when due.
• Strict enforcement of the company’s credit policy with regard to credit amounts allowed.
• Provide prior month collections targets achievement reports.
• Monitor customers’ credit situation.
• Deal with queries and disputes about client bills and amounts to be collected and negotiating payment plans with clients.
• Follow up overdue accounts by telephone, email, letter and clients visits within agreed timescales.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary.
• Work closely with marketing department to ensure credit issues are resolved efficiently.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company’s policies.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries.
• Develop the credit management capability within the team.
• Work with the claims department team as regards corporate claims.

Qualifications

• Bachelor of Commerce/Bachelor of Business Management degree or Business-Related Field.
• At least 3 years’ experience in Credit Control.