2nd Level Operations at Ericsson

Job Summary

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

You will help with Assurance support activities

• Incident management
• leading team technically
• You will assist with Problem management
• System administration
• And you will work with Billing operations

Key Qualifications

• Bachelor level, in engineering (IT, Telecom) or
• 3-5 years’ experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology