Director Of Products at Sendy Limited

We’re looking for someone product obsessed with experience managing agile product teams. Our Director of Products will be responsible for ensuring that products add value to users, and deliver a consistent experience for users. You’ll be managing an entire team of product leaders and designers, collaborating with the engineering teams, as well as guiding the company’s product vision.

.ABOUT THE ROLE

Obsess about the customer

• Focus on customers, understand customers, champion their needs and double up when they are delighted.
• Be the ‘voice of the customer’ to cross-functional teams, such as engineering, operations, sales, marketing, growth, and support to grow customer retention (engagement, adoption, and expansion)

Continuously learn

• Identify and evaluate new market opportunities, create business cases, level of effort estimates, and go-to-market strategies for chosen opportunities
• Deep immersion in product analytics in order to understand strengths and weaknesses of our product and make recommendations for iteration.
• Analyze and optimize the quality and efficiency of Sendy’s user experience.

Grow together

• Build, lead and mentor a team of Product Managers and UX Designers to grow Sendy in Africa

• Work with the team to develop new product and feature ideas; refine and enhance existing features; and prioritize features for development according to business priorities.
• Drive product development from conceptualization through launch creating actionable plans, work streams and deliver tactics for new product features.
• Write market, functional and system requirements documents and ensure clear communication and coordination of requirements to business and development teams. Create plans that have clear, measurable success criteria
• Work with 3rd parties on various types of collaboration and service integration.

Be open

• Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.
• Drive a culture of being transparent within your team and the rest of the Sendy team.
• Communicate product mission and vision across the organization, collaborate with the engineering team and user design teams to develop detailed product roadmap.

Be flexible

• Develop various ad-hoc models and product analyses to support key business decisions.
• Be a Hustler and get your hands dirty and do the gritty work that comes along with the higher-level thinking.

Simplify processes

• Aim to design and implement processes and procedures with simplicity in mind.
• Your output is not only a pleasure for customers to use, but for other members of the team to read and understand easily.

ABOUT YOU

• 6+ years of product management or engineering experience.
• Bachelor’s or Master’s degree in Computer Science, engineering/quantitative or related field
• Extensive work with user-centered design processes, using data, analytics, and research to drive product insights and feature development.
• You are a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking. You thrive in a fast-paced environment.
• Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise, data and details about the business.
• You are an excellent and influential communicator and use data to reinforce your positions and decisions
• You are highly competitive and has a unique drive to win

BENEFITS

• Comprehensive Health Insurance – Inpatient / Outpatient / Dental / Optical
• Flexible vacation
• All Risk Insurance
• Opportunity for company stock options