Market Linkage Assistant at Tulaa

Reports to: Product Lead Manager

Travel: None

Start date: Immediately

About the Role

• Provide expert advice to farmers on good agronomic practices in their local languages on phone
• Sell approved Tulaa products and services to farmers e.g. input layaways, input credit, etc.
• Translate and record crop production protocols to voice messages in the local language
• Create tickets of all inbounds and outbound calls
• Write weekly, monthly, quarterly, and annual call reports for the farmer helpline
• Answer inbound calls/or emails promptly and in accordance with established procedures
• Empathize with caller(s) and provide technical advice about the Tulaa program
• Respond courteously and solve problems to achieve customer euphoria with every interaction
• Recognize, apply, and explain product knowledge to customers
• Comprehend and interpret customer complaints/or suggestions accurately
• Build customer(s) interest in the services and products offered by Tulaa
• Communicate relevant market information as well as customer needs, demands and pain points to the business team effectively to drive product development
• Provide technical support for end users through effective troubleshooting and problem solving
• Identify the need to escalate specific issues and follow through where necessary

About You

• A minimum of first degree in agriculture technology, general agriculture, agronomy, or agriculture extension 
• At least two years of field experience as an agriculture extension officer or crop/animal production worker. He/She must have an experience of working with farmers, e.g. NGO that works in the Agricultural sector, Ministry of Food and Agriculture, crop research institute or their equivalent
• A sound knowledge in telephone etiquette
• Proficient data entry skills
• Process-driven.
• Able to inspire and influence, with and without authority
• Diligent attention to detail and strong technical intuition
• A team player with a positive attitude
• Kind and empathetic – your EQ is as high as your IQ
• Passionate about working in an innovative business with strong social impact 
• Able to thrive in a startup culture
• Adept at managing through ambiguity and providing clarity
• Fun, energetic, and collaborative personality with a positive outlook
• Able to inspire and advocate internally and externally, with or without authority
• Outstanding written and verbal communications skills in English

We actively promote diversity, creativity, and professionalism in the workplace.