Cash Collector at Stratostaff East Africa

Qualifications

• Bachelor’s Degree in Business Course majoring in finance
• 3+ years’ experience in Debt Collection.
• Experience of work with multiple teams (Experience with multiple East Africa countries added advantage)
• Sound computer skills: Excel is required

Responsibilities

 Collections

• Build relationships with customers aimed at enabling timely payment, issue resolution and building compliant processes
• Customer contact for early collection, escalation and resolution to ensure collection per payment terms
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
• Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
• Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
• Proactive follow up on timely and accurate cash application through provision of support
• Delivery of manual customer invoices and dispatch of statements
• Identify and log customer complaints, disputes in the system
• Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
• Have a controllership overview of the dunning cycle/letters
• Deposit/Banking of customer cheques where the need arises
• Support Cash Application team gathering payment details from customer and reconcile account if needed.
• Accomplish all responsibilities in line with Organization’s compliance and integrity requirements Reporting, Metrics + Op. Mech.
• Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
• Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
• Escalate all accounts with payment risk and follow up for appropriate actions
• Publish weekly AR status and quarterly trends by customers as well as cash forecasts
• Drive consistent metric definitions & process for measurement across all platforms

 Leadership + Controllership

• Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
• Coordinate O2C and WCS teams, Organization businesses, Controllership & Compliance teams

Competencies

• Ability to influence & work collaboratively with matrixed teams
• Strong communicator, building relationships with internal partners & external customers
• Knowledge of business revenue recognition and Controllership policies
• Willingness to drive issue resolution & manage escalations
• Ability to deal effectively with rapid & changing priorities
• Good communications skills to manage stakeholder expectations
• Ability to adapt quickly to changes