Repair Technician at BBOXX

Job Description

Reports to: Repair Supervisor

Location: Distribution Centre (Kisumu)

Purpose: The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.

Responsibilities:

• Repair and refurbish all BBOXX components/appliances
• Escalate all unsolvable issues to product support
• Follow BBOXX refurbishment processes
• Maintain a clean and tidy working area
• Use best practices in stock management
• Accurately report of all repairs and refurbishments
• Description of tasks:
• Diagnose issues using flowcharts
• Replace parts using standard workshop tools
• Use online guides to assist with refurbishments
• Use BBOXX specific tools to re-programme control units
• Use BBOXX software to record repair and refurbishments
• Record all spare parts used
• Discuss issues with product support
• Use a root cause analysis framework to communicate clearly
• Regularly tidy the refurbishment area
• Make suggestions for processes improvement
• Share best practices on how to repair BBOXX products

Qualification and Specifications:

• Bachelor Degree in Electrical/Electronic Engineering
• T2 Licence is an added advantage
• Experience of 3 years in electronics repair (e.g. home appliances)
• Problem solving skills and ability to understand new concepts
• Proficiency in Microsoft software
• Resilient to stress with a positive attitude
• Honest and hardworking
• Organised
• Good communicator both up and down