IT Technician at Betin Kenya

Reporting to: ICT Manager

Location: Nairobi but he/she will be required to travel upcountry

Salary Range: 40,000.00- 50,000.00

Contract duration: 6 months (renewable based on performance)

Probation period: 3 month

Responsibilities:

• Install, configure, update and maintain computer hardware operating systems and applications.
• Monitor and maintain computer systems, self-service machines and networks, both in the office and Betin shops.
• Talk staff/shop agents through a series of actions, either face to face or over the telephone or by remote assistance to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Provide support, including update when needed and follow procedural documentation.
• Set up new user’s accounts and profiles and deal with password issues.
• Making sure that only allowed software is installed.
• Add value to tickets before escalating to higher technical departments/ Third Parties.
• Work continuously on a task until completion (or referral to Third Parties, if appropriate).
• Manage and keep record of all IT company assets.
• Provide support via remote assistance tools to direct Betin shops and franchises. 
• Monitor the Company’s IT Infrastructure and proactively escalate to other IT Teams and/or Third Parties.
• This is a varying shift position. You will be expected to work shifts occurring at varying times of the day, varying days of the week according to the local labour law provisions.
• Perform any other duty that may be assigned from time to time.

Desired Skills and Experience:

• A minimum 3 years’ experience in an IT support environment.
• A valid driving license and “clean” driving record.
• Experience in troubleshooting Internet Connectivity (WAN and VPN)
• Ability to communicate with IT users & all levels of business
• Experience with an online gaming company is a plus, but not essential
• Applied learning
• Aligning Performance for Success
• Working in a successful team
• Planning and Organizing

Technical/Professional Knowledge and Skills

• Develop technical requirements
• Maintain equipment/software inventory
• Apply problem solving techniques
• Administration of Microsoft Active Directory, Account users and e-mailboxes
• Knowledge of Windows and Linux Desktop OS
• Knowledge of Microsoft Office Suite
• Knowledge of networking concepts
• Strong analytical troubleshooting skills for IT
• Good awareness of IT data security standards
• PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity - ethernet, TCP/IP and VPN