Retention Officer at University of California San Francisco (UCSF)

Global Programs for Research & Training is seeking a qualified Retention Officer. This position will require one-year commitment, with potential for extension at the end of the period, subject to funding availability.

The Retention Officer will work under the direct supervision of the study coordinators and treatment team leads.

Key Roles & Responsibilities:

• Call and text participants to remind them of their assessment and treatment appointments daily.
• Produce a list of the clients reached and appointments or treatment sessions confirmed daily.
• Produce a list of unreached clients every day.
• Must creatively and sensitively use participants’ contact information, their ‘trusted contact’ information and other methods of contacting participants within the study guidelines to reach individuals who miss study treatment sessions or assessments.
• The study retention officer will be expected to immediately bring any concerns regarding study participants (e.g., medical or mental health crisis) to the attention of the study coordinators and/or the principal investigators.
• The retention officer is expected to be onsite for the duration of the study, with exceptions for emergencies.
• Must keep all study participants information confidential.
• Perform other related tasks as may be assigned by supervisor.

Key Requirements:

• Bachelor’s degree or Diploma in Nursing, Clinical Medicine, Public Health or any other health‐related field.
• Must have experience with tracking study participants for longitudinal (repeated) assessments.
• Excellent English.
• Experience with mental health care is desirable.

Skills & Attributes:

• High level of interpersonal skills
• High emotional intelligence with strong empathy