HR Advisor- Shared Service Role at Diageo

Do you possess good attention to detail with a ‘zero tolerance’ approach to errors? If you answered yes, then Diageo is looking to give you an opportunity to lead the way.

The HR Operations team for FirstPoint Africa (Diageo’s shared service center) support employee lifecycle events, including employee document generation and data maintenance of all employee data on our Workday HR system. The focus on high-quality customer service is enabled by technology including case management technology (Service Now), Workday and Doc Genie as well as keen personal judgement, expertise and capability. First Point is a dynamic, exciting and forward thinking environment with a commitment to excellent customer service and continuous improvement in the delivery of HR services to the business. It provides a wide range of HR services to employees, Line Managers and HR colleagues across the markets it supports.

The HR Advisor is the first line of contact for all HR enquiries received into FirstPoint and will resolve the majority of calls at source. As the first contact point you will have a direct impact on how FirstPoint’s customers perceive their experience.

To be a success you must have:

• Experience in HR . Experience of working in a Shared Services environment (advantageous).
• Prior experience in delivering excellent customer experience.
• Experience of working in a high paced environment, deliver to tight deadlines and managing expectations of stakeholders
• The ability to build great working relationships
• Workday knowledge and related technology or an aptitude to quickly pick up systems and applications
• Strong Microsoft Office skills including Word and Excel
• Fluent, accurate written and verbal English and French