Employee Relations and Staff Welfare Manager at Kenya Airways

Responsible for managing an employee relations and staff welfare team, this is a customer facing role where you will be responsible for assisting in the development and implementation of ER strategies, programs and policies which promote productive and positive relationships between managers, employees and co-workers by helping to prevent and resolve issues between individuals.

Specifically, the successful jobholder will be required to:

• Develop and modify ER & Staff Welfare policies and procedures; conduct training, manage and coach a team of ER & Staff Welfare professionals.
• Act as an advisor to the various stakeholders on employment legislation, union matters and all matters pertaining to employee relations.
• Develop, plan and implement staff welfare programs and initiatives in accordance with the company policies for purposes of enhancing positive employee relations climate that will improve productivity.
• Responsible for sourcing and managing the canteen provider in accordance with the public health cleanliness and safety standards.
• Prepare, monitor and control Employee welfare budgets to ensure effective cost control.
• Manage insurances benefits (GLA, GPA, LOL) and ensure speedy claim settlement.
• Ensure implementation of long service awards and retirees awards in accordance with the HR Policy.
• Under the guidance of the Head- Employee Relations and Staff Welfare, maintain relationships with internal/external stakeholders/customers, the Unions and Functional Heads.
• Assist in taking proactive measures, based on internal data, changes in employment law, and ER company policies, to ensure education is provided to the appropriate audiences with the goal of minimizing legal risk and preventing the unfair treatment of employees.
• Participate in, and may lead, projects with a significant scope/impact. Represents ER in audits and associated action plans.
• Handle the more complex and sensitive ER matters at their location, which will include certain head-level and other key position ER issues and investigates formal charges from government agencies.
• Effectively manage all litigation and Employment Tribunal cases on behalf of the company
• Any other task as assigned

Qualifications

• Bachelor’s Degree in HR, Psychology, Business, or related field
• 6+ years of experience in employee relations environment preferably in a large organization
• Post Graduate Higher Diploma in HR.
• Member of IHRM

Skills

• Strong negotiation and persuasion skills – effectively influence all stake holders in a way that results in acceptance, agreement or behavior change.
• Strong analytical, problem solving, critical thinking and organizational and advanced computer skills
• Strong communicator, presenter, influencer and conflict manager, with history of success coaching all levels of management and employees through complex, difficult and emotional issues.
• Good coaching and mentoring skills.
• Resilience – Able to remain calm, stable and in control of themselves in potentially emotional grievance handling and disciplinary.

Key Competences:

• Knowledge of Labor /Employment law and its practical application.
• Knowledge of current trends and best practice of employee involvement and industrial relations.
• Good awareness of the internal and external industrial environment and successful adaptation to changing demands and conditions of ER landscape.
• Demonstrated capacity to lead and advice on HRM and change management initiatives.
• Experience of administering and managing employee medical benefits plan and welfare services.