Software Trainer & Support at MACmobile

The in-country IT systems trainer responsible for training and deploying a MACmobile software. Added responsibility of providing some pre-sales and technical support.

1. Training of users on both web and mobile platforms
2. Imparting knowledge to fellow-trainers
3. Basic set up and configuration of computer equipment hardware and/or software. Such as links, video tutorials, manuals.
4. Telephonic support recording (Skype/Jira) and follow-up
5. Administration

REQUIREMENTS

Customer Communication

• Maintaining constant communication and a positive relationship with existing clients. 
• The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client. 
• To ensure being proactive instead of reactive

System Usage Review (Daily)

• Evaluating system compliance through the weekly and daily report
• Picking up on trends so you can better advise clients. 

System Demo

• Keep up to date with the system and its processes for each client in every country deployed. 
• Always Ready to Demo the system for any and all new clients if required. 

System Training

• Provide process inspired training
• Develop new scenarios to enhance training methods

System support (Daily)

• Manage JIRA support systems
• Ensure JIRA system compliance
• Provide weekly update reports on relevant issues logged and resolved
• Ensure JIRA system guidelines are met by the support team

Scrum/Module updates and Participation

• Keep up to date with JIRA and Scrum board
• Request updates on overdue tasks and future development

Manuals/Training Materials Creation and Maintenance

• Ensure manuals are always up to date

Director/Management Reports (Weekly)

• Update Management/Unit Lead of work done during the week
• Standardize feedback reports.

Human Dimensions

• Timekeeping
• Attention to detail
• Time utilization
• Honesty and Integrity
• Adaptability
• Sensitivity
• Team Work
• Energy/Attitude
• Personal Hygiene and dress
• Communication
• Team Player
• Customer relationships         
• Customer satisfaction
• Personal management

Qualifications

• A degree within ICT is mandatory