Dispatch Manager at Swyft

About the role:

The dispatch manager will own the  dispatch and delivery time KPIs through dispatch team management and delivery resource allocation.

Primary Responsibilities:

• Coordinate with Fleet Management to ensure there are sufficient riders working each day of the week through rider scheduling.
• Coordinate with Fleet Management to ensure rider schedule is aligned with Client requirements each day of the week.
• Strategically station riders across all delivery zones to achieve optimal efficiency.
• Oversee roll out of new technology systems and operational excellence initiatives to the dispatch team.
• Lead the automation of dispatch processes to increase overall efficiency.
• Manage dispatch of orders to riders to ensure all client KPIs are met
• Escalate rider issues to the fleet management team for quick resolution.
• Document all dispatch and order delivery issues on the agreed upon platforms and bring them to the attention of the relevant parties.
• Formulate better order dispatch mechanics and implement the same.
• Work with the tech team and the Operations manager to implement tech initiatives.
• Formulate the dispatch teams for client accounts that the company on-boards.
• Recruit and manage the above mentioned dispatch team
• Own the dispatch and delivery time KPIs and be accountable for the same.

Secondary Responsibilities

• Additional tasks as assigned by the General Manager.

Academic Qualifications

• Holder of a Bachelor of Science degree in Engineering, Computer science, Mathematics, or other related field.

Other Qualifications

• Proficient with computers and computer systems
• Calculated and fast thinker
• Able to make decisions under pressure
• Ability to lead self
• Impeccable team leader
• Resolute

Experience

• Minimum of five (5) years’ work experience in a related field
• Minimum of two (2) years management experience