Customer Care Assistant at Kenyatta University Teaching, Referral & Research Hospital

Ref: DCASCSA/KUTRRH/12

Department: Hospital Administration

Section/Unit Public Relations and Customer Service

Reports to: Executive Secretary

Job Purpose

Reporting to the Executive Secretary, the Customer Care Assistant job exists to receive and direct visitors to the respective departments at KUTRRH

Responsibilities

• Primary point of contact within the hospital
• Responding to visitors’ queries
• Receiving, guiding and directing the patients around the hospital
• Maintaining good ambience in the hospital
• Maintaining a log of visitors
• Resolving customer complaints
• Filling and processing of application forms
• Facilitating appointments
• Prepare reports on trends to inform resolution of continuous customer service quality improvement

Qualifications

• Diploma in Business Administration or Public Relations from a recognized institution.
• At least two years working experience as a customer care assistant in a reputable organization.
• Computer Literate
• Fluent in English and Kiswahili
• Record keeping skills
• Office management skills
• Knowledge of office operations