Customer Support Representative at Koko Networks

Your Role

As Customer Support Representative, you will play a front-line role in resolving customer issues and ensuring customer satisfaction. You will work as a member of our Customer Support in our KOKO Call Centre to answer questions about KOKO, address complaints, and drive customer retention.

What You Will Do

• Answer inbound phone calls from current and prospective KOKO customers and agents
• Place outbound phone calls to current customers to solicit feedback and drive KOKO Fuel consumption
• Address customer questions and concerns to ensure satisfactory issue resolution
• Give voice to KOKO customers by understanding and reporting recurring questions and issues
• Communicate openly and honestly with KOKO customers
• Build, manage, and maintain strong, positive customer relationships
• Escalate customer queries and issues to management, as appropriate

What You Will Bring to KOKO

• 2+ years of work experience, preferably in customer support roles
• Strong phone contact handling and active listening skills
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Familiarity with customer management systems (CRM, ZenDesk, QueueMetrics) preferred
• Ability to multi-task, prioritize, and manage time effectively.
• Results orientation and comfort in a performance-driven work environment

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!