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  • Posted: Aug 1, 2019
    Deadline: Not specified
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    This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.
    Read more about this company

     

    Customer Support Representative

     

    Your Role

    As Customer Support Representative, you will play a front-line role in resolving customer issues and ensuring customer satisfaction. You will work as a member of our Customer Support in our KOKO Call Centre to answer questions about KOKO, address complaints, and drive customer retention.

    What You Will Do

    • Answer inbound phone calls from current and prospective KOKO customers and agents
    • Place outbound phone calls to current customers to solicit feedback and drive KOKO Fuel consumption
    • Address customer questions and concerns to ensure satisfactory issue resolution
    • Give voice to KOKO customers by understanding and reporting recurring questions and issues
    • Communicate openly and honestly with KOKO customers
    • Build, manage, and maintain strong, positive customer relationships
    • Escalate customer queries and issues to management, as appropriate

    What You Will Bring to KOKO

    • 2+ years of work experience, preferably in customer support roles
    • Strong phone contact handling and active listening skills
    • Empathetic customer orientation and ability to adapt and respond to challenging situations
    • Excellent written and oral communication skills
    • Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
    • Familiarity with customer management systems (CRM, ZenDesk, QueueMetrics) preferred
    • Ability to multi-task, prioritize, and manage time effectively.
    • Results orientation and comfort in a performance-driven work environment

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

    Method of Application

    Interested and qualified? Go to Koko Networks on jobs.lever.co to apply

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