Team Leader.Baggage Services at Kenya Airways

Job Purpose

To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

• Maintain awareness and brief all staff with regards to occupational/operational safety and adhere to standard procedures. This should include third party contractor’s staff.
• Pre-plan for adequate manpower and equipment as per work load and their effective deployment.
• Ensure bags are sorted and handled according to the airline Service Level Agreement.
• Ensure serviceability of all equipment at the sorting area, prompt reporting/recording of faults and follow up to ensure continuous operations.
• Ensure accounting and reconciliation of all bags at the sorting area.
• Constantly monitor staff to prevent baggage theft or pilferage and report any deficiency.
• Trouble- shoots and liaises with BRS staff in case of problems with scanners or bags.
• Ensure that interline transfer bags are accounted for and transferred timely to ensure On Time Performance.
• Embrace and maintain a positive safety culture, healthy and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.
• Identify and report hazards, near misses, incident and accidents.
• Adhere to KQ WAY principals and best practices.

COMPETENCIES

• High level of integrity.
• Committed to achieving and maintaining high quality standards.
• Passionate about offering quality service.
• Self driven.
• Process awareness.
• Analytical.
• Ability to work under pressure.

Qualifications

• Minimum O level/ C and Diploma in hospitality/service discipline with 3 years experience Ramp Services.
• Supervisory skills.
• Computer literate.
• Knowledge of IATA baggage related resolutions/recommendations, baggage tracing systems, BRS and Departure Control System.
• Valid and clean driving license, ADP.