Security Manager at CAP Youth Empowerment Institute Kenya

The key purpose of this project is to assist disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support.

Job Responsibilities

• Establish a fully-fledged security company
• Market and build a client base that shall sustain the company and make profits
• Work towards maintaining good client relationship
• Recruit, train and supervise security supervisors and guards and ensure that the meet the clients expectations
• Develop and implement security policies protocols and procedures
• Controlling budgets for security operations and monitor expenses
• Handling clients’ complaints and resolving them in a timely manner
• Oversee compliance of Guards with established Company Policies and Standards such as Health and Safety, security measures being in place and training of guards.
• Ensure all Assignment Instructions and Incident reports are attached into Evolution.
• Investigate incidents and prepare Incident reports within 48 hours. Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
• Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
• Conduct Security Vulnerability Assessment by Inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
• Ensure on termination of a Contract all resources and equipment from client premises are returned to the Head office
• Act as liaison between the organization and the customer to foster customer attention by attending meetings personally to address any non-conformity identified
• Ensure Scheduled Site Trainings for assignments are conducted in liaison with the Training Manager as per schedule.
• Prepare all required reports as per the documented processes, recommend and develop strategies to improve the quantity and quality of service delivered.
• Adherence to systems, processes and policies.
• Any other duty assigned by supervisor

Requirements

Academic and professional qualifications

• Must be a former serving EX police
• Degree in Security or Business Management, or Social Sciences from a recognized institution Professional qualifications required to effectively perform in the role:
• Certificate of good conduct
• A one year experience in an ISO certified organization and involved in QMS audits

Technical knowledge, skills and competencies

• Computer literate Investigation skills Knowledge of relevant legislations Knowledge of professional standards

Relevant Work Experience Required

• At least 4 years’ working experience as a security manager

Personal Attributes

• Good Communication skills,
• Good Organizational skills
• Trustworthiness
• Integrity and professionalism
• Good Time management skills
• Good Problem solving and negotiation skills
• Good Decision making and leadership skills
• Security sensitive Analytical skills
• Ability to manage crisis