Centre Manager / Clinical Officer at Bliss GVS Limited

Key accountabilities include:

• Ensure the clinic operates and provides healthcare services within stipulated operating hours at all times
• Monitor staff attendance and absenteeism.
• Engage each and every patient that is served at the clinic
• Report all incidence that occur in the clinic within the stipulated guidelines
• Collection of all revenues, reconciliation and depositing or banking to the approved designated collection accounts on daily basis
• Ensure the clinic and its facilities, equipment, stationery like prescription notes used and other supplies are adequately branded,
• Ensure all the required licenses are obtained, remain current and displayed within the clinic premises,
• Monitor on a daily basis the Consultants, Medical officers and Clinical officers of the clinic to solve any issues or requirements.
• Regularly review of quality standards and take necessary steps to ensure compliance of the clinic under various regulations, laws and authorities e.g. County Government, Licensing bodies etc.
• Ensuring that the daily and weekly on call duty for the Consultants, Medical officers and Clinical Officers, and any other staff at the clinic are in place
• Ensuring the duty rota is in place by 25th of every month for the coming months and well posted in the notice boards
• Ensuring that the clinic has the required medical equipment and their optimal utilization and repair in case of breakdown or malfunction,
• Ensuring a timely solution for any grievance that has arisen from a patient related to clinical practices, and ensure that all patient’s complaints/feedback are acknowledged promptly, and handled effectively.
• Conduct regular meetings with staff on the happenings inside the clinic and to derive
• Ensuring efficiency and smooth operations in the clinic.
• Ensure that the healthcare service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
• Ensuring the availability of sufficient health care staff at the clinic to carry out the administrative tasks and medical healthcare efficiently and effectively.
• Responsible to supervise the staffs, maintain discipline and appraise their performance from time to time in coordination with the regional team.
• Ensure maintenance of highest standards of hygiene and cleanliness at the clinic, its surrounding and the staff at all times,
• Monitor the performance of the clinic in terms of revenue & profitability against targets and take corrective steps as required.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.
• Maintenance of provision of round the clock electricity, water supply and cleanliness in the clinic premises.
• Monitoring patient waiting time and solving any cause of delays.
• Any other duties assigned by the superior

Minimum Requirements:

• At least a degree in Health Management/Medical or equivalent 2 years’ experience in a similar role in a busy Hospital. At least 2 Years in Healthcare and hospital management and administration
• Healthcare/hospital administration and Management
• Strong interpersonal and communication
• People management
• Financial management
• Critical and analytical
• Quality management
• Supply chain and logistics management
• Healthcare information management
• English and Swahili