Villa Manager - Diani, South Coast at Brandit PR

Details:

Responsibilities

• Oversee the overall management of the property and the in-house team and ensure the guests receive the best service throughout their stay.
• Set annual plans for the villas and implement effective strategies for achieving set targets.
• Develop and deploy successful sales and marketing strategies and own their implementation from ideation to execution.
• Manage on-going profitability of the villas, ensuring revenue and guest satisfaction targets are met and exceeded.
• Acquire and develop sales opportunities through a combination of channels, including but not limited to, referrals, networking, cold calls, and face-to-face meeting.
• Design and manage the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provide weekly, monthly, and year quarterly reports to record revenue and customer relationship progress.
• Explore and oversee digital and social media marketing efforts including the company’s marketing database, email, SEO, and pay-per-click advertising campaigns.
• Ensure ongoing maintenance of data and CRM systems.
• Ensure effective supervision, direction, and coordination of other staff to optimize on the quality of service delivery.
• Oversee proper record keeping

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management or related field.
• A minimum of 3 years’ experience in sales and marketing.
• Excellent management, operations and administrative skills.
• Demonstratable experience in digital and online marketing.
• Knowledge of the travel industry, current market trends and economic factors.
• Strong analytical skills to determine marketing effectiveness and ROI customer engagement efforts.
• Excellent communication skills – written and verbal.
• Confident and dynamic personality with strong team skills.
• Ability to work without supervision and achieve goals beyond the minimum set standards for the company.
• Demonstratable ability to create and maintain a large client network.
• Exhibit excellent interpersonal and customer service skills.
• Have an outstanding eye for detail.