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Goodlife Pharmacy is a fast-growing pharmacy and health hub and only one of its kind in East Africa. The company provides trusted pharmaceuticals to customers across the population from convenient locations - with a total reach of over 1.2 million people with 50 branches in the region. Goodlife offers a range health services including Blood Pressure, Blood Glucose, Body Mass Index, Malaria and Family Nutrition, Doctor Consultations, Laboratory Services in select locations. Co-founded by Dr Josh Ruxin in 2013, with the aim of "Helping the Nation to Look and Feel Good One Person at a Time”, Goodlife focuses on providing high-quality individual customer care at an affordable price and convenient locations across the region.
Brief Job Description:
Goodlife Pharmacies is seeking a Chief Customer Officer (CCO) who will be responsible for:
The CCO will also be responsible for leading a functional team of managers, operational budget, and agency contracts.
The CCO will play a pivotal role in:
The CCO is a member of the Senior Leadership Team (SLT) alongside functions that include Purchasing & Supply Chain Management, HR, Finance, and Retail. The CCO reports directly to the CEO and ‘owns’ the customer across all channels and geographies and provides deep customer perspective in executive decisions for the SLT.
Key Responsibilities:
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