Social Media Officer at Africa Nazarene University (ANU)

Grade: ANU 8

Department: Corporate Affairs

Location / Work Station: Main Campus

Reporting Relationships

• Reports to: Director, Corporate Affairs / Chief of Staff
• Direct reports: None

Job Purpose: Responsible for creating social media content and managing all social media channels so as to sustain an engaging audience / customer experience and satisfaction.

Key Responsibilities / Duties / Tasks

• Develop engaging, creative, innovative content for regularly scheduled posts
• Ensure a consistent brand message across all the social media channels
• Research and analyse social media trends, including web visitor data, to improve social media presence and campaigns efficacy
• Manage all social media accounts, and any outsourced copywriters and content creators
• Collect all enquiries and record on the general enquiries tracker. Ensure all enquiries are responded to within the hour
• Coordinate different department’s production of content for webpages and social media channels. Edit, review, proofread and publish the content

Job Dimensions:

I. Financial Responsibility:

• Participate in the development of the department’s annual budget

II. Working Conditions:

• Works predominantly within a comfortable office environment

Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic Qualifications

• Bachelor’s degree in a relevant field

Professional Qualifications / Membership to professional bodies

• N/A

Work experience required

• Minimum of three (3) years relevant experience

Skills and Competencies:

• Interpersonal skills
• Communication skills
• Organising and time management skills
• Team player
• Detail oriented