Cashier at Ruaraka Uhai Neema Hospital

Job Summary: The position is responsible for receiving and disbursing cash and accounting for all monies spent (involving cheques, vouchers, cash, electronic, credit and/or debt cards) and providing outstanding and friendly service in the interface and interactions with customers.

Key Responsibilities

• Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate float for change.
• Observe and adhere to cash handling procedures, policies and/ or administrative requirements with respect to infection prevention and control, health and safety measures and emergency procedures.
• Ensure that basic safety measures are in place for the money collected and to be collected
• Prepare, organize and arrange all collected money for banking
• Resolve customer complaints and respond adequately to patient’s and customers’ questions that relate to cash transactions.
• Confirm cases of patients whose treatment costs are covered by the respective agency (partner, insurance company or sponsor) before making commitments.
• Provide adequate information on prices of procedures, goods, services or admission.
• Tabulate and present to patients/customers accurate bills (both inpatient and outpatient) and where raise invoices in a timely manner where applicable.
• Carry out daily reconciliation of transactions recorded and the actual money received; sort, count & wrap the currency collected and appropriately hand it over and report any discrepancies noted to the supervisor immediately.
• Keep accurate financial records and documentation of relevant patient/customer information.
• Compile reports in line with established requirements and procedures.

Professional Qualifications

• Certificate, Diploma in a finance related field or at least CPA 1.

Competencies / Abilities / Skills Required

• Basic PC knowledge and familiarity with electronic equipment (e.g scanners, cash register, money counters
• High level of honesty, reliability, flexibility and ability to handle large amounts of cash efficiently and accurately

Relevant Job Experience

• At least two (2) years’ experience in a similar position