National Account Manager at Safaricom Kenya

We are pleased to announce the vacancy for a National Account Manager within VGE. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Sector Manager, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical. The key objective will be to drive and achieve revenue targets through solution selling and segment propositions.

Job Responsibilities

CUSTOMER ACQUISITION AND REVENUE GROWTH

• Identify growth prospects within the Target Market List.
• Drive identification and adoption of relevant segment propositions
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
• Grow, Digital Solutions and acquire Sales within MNC/VGE TML; through acquisition and penetration.
• Provide thought leadership and Insights from customer engagements within the Vodacom Global Enterprise (VGE)
• Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical.
• Introduce new products and propositions to key decision makers within the customer environment through relationship and stakeholder management within all Top customers.

RELATIONSHIP & BASELINE RETENTION

• Develop and execute customer ring fencing strategies in MNC/VGE Vertical
• Stimulate existing prepositions within MNC/VGE Vertical to grow base revenue.
• Develop strong relationships at CXO level in MNC/VGE and wider Buying Centers to understand mid-to-long term MNC/VGE objectives.
• Ensure minimum churn (less than 1%) on both customer base and revenues as set out in target goal sheet.
• Contract Management: Follow up on all existing contracts & renewal.
• Provide insight into the refinement of customer journey processes
• Timely response to customer correspondence and circulation of customer minutes
• Flag potential escalations timeously.
• Ensure timely and accurate reporting for sales orders and customer interactions and enforce use of FANELI for opportunity management and customer interactions both for Safaricom and Vodafone Global Enterprise (VGE)
• Maintain regular contact with Regional and Global Account Managers to keep abreast with global trends for MNC customers under management.

RELATIONSHIP ACCOUNT DEVELOPMENT PLANNING

• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
• Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

NPS

• Proactively attend to MNC customer issues on service provision and get an excellent customer rating.
• Maintaining strong and deep relationships with accounts under direct management
• Follow through on all customer issues until closure.
• Organize a Discovery/Innovation workshop per Quarter,

Qualifications

Job Requirements

• Degree in Commerce/ ICT or a business related;
• Sales Professional with work experience of 4-5 years preferably managing Multinational corporations and B2B environment;
• Knowledge/ Work experience in ICT will be an added advantage;
• Ability to deliver results and meet and surpass set targets;
• Ability to co-create and workshop new ideas for the customer.

Additional Details

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB).
• University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
• National ID/Passport.