Head of After Sales at Pewin Motors Limited

Job Responsibilities

•  In charge of daily management work shop job flow, job scheduling and labor allocation.
•  Read and interpret the electronic parts catalog and give accurate status reports on a frequent basis.
•  Have a thorough understanding of working on operation data and KPI’s.
•  Prepare quotations to customers as well as job estimates and optimize customer relationships.
•  Conduct final inspection after repairs before presenting vehicle to the owner.
•  Proactively identify new customers, and build an effective and profitable relationship.
•  Retain existing customers through effective customer management techniques.
•  Provide coaching and mentoring to mechanical team.

Skills, Knowledge and Personal Attributes

• Excellent Customer Care Skills
• Mechanical workshop experience an added advantage
• Confident, outgoing personality
• Consistent track record in achieving service sales.
• Excellent Computer, Microsoft office and POS Skills
• Excellent planning and organizational skills
• Effective people and systems  management
• Over 5 years’ experience in management / supervisory role in a similar position
• Educational qualifications in Mechanical engineering/ Automotive.