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  • Posted: Dec 3, 2019
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us


    Julla provides a simple and convenient shopping experience; customers can purchase items on loan digitally in seconds without a lengthy application or paperwork which provides a more inclusive alternative especially for customers in emerging markets without a credit history. We are building an entrenched ecosystem of merchants, consumers ...
    Read more about this company


    Customer Success Associate

    Who You Are;

    • Good at communicating in English and Kiswahili. Experience in working with complex, multi-divisional, multi-geographical customers.
    • Previous experience in customer service in finance related company is an added advantage.
    • The ability to solve problems and to think quickly on your feet (figuratively – we’ll provide a chair)
    • Extremely patient and understanding especially when dealing with various types of customers.
    • Highly organized.
    • The ability to stay calm, cool and collected during stressful phone conversations.
    • An eye for detail.
    • Great interpersonal skills.
    • Ability to create structure in ambiguous situations and design effective processes.
    • Experience working with cross-functional teams (e.g. Sales, Product, Marketing Services).
    • Strong leadership qualities and the ability to self-supervise.


    • On-board and train new customers.
    • Build & strengthen customer relationships.
    • Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform.
    • Responding to customer inquiries via social media platforms like Facebook, twitter, Instagram and google play.
    • Escalating customer feedback and IT issues to help improve our product.
    • Manage incoming calls and emails and handle appropriate follow-up calls and emails.
    • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
    • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
    • Demonstrate the value of Julla to our customers every day by providing amazing customer support.

    Method of Application

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