Account Manager at Bolt

Job Description

Bolt Food is looking for a passionate Account Manager to drive our business, developing, managing and growing our partner restaurants in Kenya.

As an Account Manager you will have a clear understanding of our key business goals and actively manage our partners to generate long-term value for our partners and the platform.

In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects or being the Country Manager’s right hand in managing our business priorities.

Your daily adventures will include:

• Manage, organize and negotiate eater-facing campaigns that will increase Bolt Food orders and revenue
• Analyze key performance metrics to gain insights and improve customer performance
• Forecast growth and evaluate the achievement of our business goals
• Execute and refine our operational strategy, solve daily commercial and operational issues
• Collaborate with the Sales & Partners Operations team to smoothly activate all restaurants
• Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans
• Work with cross functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations)

We are looking for:

• 3-5 years of experience, preferably in Account Management, Consulting, Business Development, or similar roles
• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills
• Ownership: ability proactively find solutions to business problems
• Passion: drive to work with new technologies or with food tech
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Outstanding project manager: capable managing multiple projects, resources, priorities and time
• Language requirements: English and the local language speaker