Account Manager, Business Retention at Minet Kenya

Purpose for the Job

• Manage key accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsiblities
Operational Excellence

• Develop processes and procedures to ensure satisfactory delivery of service to customers.
• Ensure optimal use of digital tools where applicable.
• Develop mechanisms of customer engagement  and feedback.
• Execute and implement management strategies for the department.
• Provide professional advice to clients ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act and/or Industry developments.
• Attend client’s renewal meetings, place insurance covers in accordance with client’s  requirements.
• Regular review of underwriter performance through a practical scorecard.
• Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued.
• Ensure compliance with ISO and other company policies especially those pertaining to quality control.
• Prepare and negotiate quotation for accounts on tender;
• Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
• Participate in market negotiations & risk placement.
• Ensure timely premium settlement, receipting  and allocation of premiums for the accounts within your management.
• Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
• Ensure SLA’s and annual service plans for your clients are in place and adhered to.
• Train clients on products and emerging risks.

Key Result Areas
The accountability arears are as follows;

• Quality service.
• 100% Business Retention.
• Business growth by meeting renewals and organic growth budget.
• Debt Management.

Key Competencies

Knowledge And Skills Required

• Organizational and analytical skills
• Interpersonal and communication skills
• Persuasion skills.
• Flexibility and adaptability skills
• Professional and Academic Qualifications
• Bachelor’s degree in business.
• Diploma in Insurance (ACII/AIIK)
• Minimum of 5 years’ experience in General Insurance (Non-Medical).