Account Manager at Calltronix Contact & Training Centre

Job Summary:

• The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees. This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. In addition, the Account Manager role will be focused on driving overall staff performance.

Job description:

• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.
• Provides statistical and performance feedback and coaching regularly to each team member.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes supporting company and departmental standards, procedures, and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Provide support where required to the Operation Manager.

Duties, responsibilities, and activities may change at any time with or without notice.

Desired Skills:

• Degree in Business Administration or related field.
• Great command of English language with excellent communication skills.
• A minimum of 1 year experience as a team lead.
• A team player with a good level of leadership skills, who leads by example in terms of time and attendance adherence.
• Inspire and motivate teammates while maintaining positive relationships with them.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to manage staff performance.
• Excellent problem-solving skills to achieve best customer service experience.
• Must be incredibly organized.