Account Manager at Calltronix Contact & Training Centre May, 2026

- Account Manager at Calltronix Contact & Training Centre
- View Jobs in Education / Teaching / View Jobs at Calltronix Contact & Training Centre
Posted: May 6, 2026

Deadline: May 8, 2026
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Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.
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Account Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Finance / Accounting / Audit
Key Responsibilities

Operational Excellence
- Manage daily team operations and communicate campaign requirements
- Coordinate with Workforce Management on scheduling
- Ensure KPIs and quality standards are met
- Drive process improvements and oversee effective escalations
People Management
- Monitor team performance and provide coaching and feedback
- Motivate the team and administer performance reviews
- Support career development to maintain a high-performing, engaged workforce
Reporting & Collaboration
- Deliver statistical reports to management
- Support staffing and training initiatives
- Uphold workplace health and safety policies
Requirements

Education
- Bachelor's degree in Information Systems, Business Administration, or related field
Experience
- Minimum 2 years in a supervisory/managerial role within a contact centre
Skills
- Strong leadership, communication, analytical, and problem-solving abilities
- Proficiency in computer applications
- Hands-on management style
- Knowledge of contact centre best practices
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Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply

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Account Manager at Calltronix Contact & Training Centre

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