Account Specialist at Bolt

Job Description

Bolt Food is looking for a passionate Account Specialist to drive our business, developing, managing and growing our partner restaurants in Kenya.

As an Account Specialist, you will have a clear understanding of our key business goals and actively manage our partners to generate long-term value for our partners and the platform.

In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - supporting local execution of our global projects or being the Account Manager's right hand in managing our business priorities

Your daily adventures will include:

• Manage and organize eater-facing campaigns ensuring that all processes are in place at the city level to maximize campaign performance
• Analyze market specific behaviour to gain insights and support the team in improving customer experience
• Support the execution of our operational strategy, solve daily commercial and operational issues
• Collaborate with the Sales & Partners Operations team to smoothly activate all restaurants
• Help to re-negotiate restaurant contract conditions such as commission rates and campaign plans
• Work with cross functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations)

We are looking for:

• 1-2 years of experience, preferably in Account Management, Consulting, Business Development
• Good analytical skills: ability to interpret and present data to generate insights and support decision-making
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Commercial vein: ability to build professional relationships with business partners using listening, negotiation and persuasion skills
• Ownership: ability proactively find solutions to business problems
• Passion: drive to work with new technologies or with food tech
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Good project manager skills: capable managing multiple projects, resources, priorities and time
• Language requirements: Native or Business level English speaker and the local language.